Policies
Booking
Book Your Glow
Ready for radiant skin? Book online via our website www.atouchofwoo.com or through our booking app PocketSuite. Whichever you choose, your glow-up is just a few taps away.
Reserve Your Spot
Every appointment requires a NON-REFUNDABLE 40% deposit based on the total cost of your scheduled services. This secures your time with us and keeps our calendar running smoothly.
Your Deposit Works for You
Your deposit isn't an extra fee. It's credited toward your service total on the day of your visit.Your appointment is NOT VALID until your deposit is made.
Your Balance
The remaining balance is due at the time of your appointment.
Confirmation
Confirmed = Deposit Paid
Your appointment is NOT VALID until your deposit is made. Until then, your time slot isn't reserved and may be offered to another glowing client. You will receive a confirmation message via Text/Email 24-72 Hours prior to your scheduled appointment time
By Booking, You Agree
Booking with A Touch of Woo means you've read and agree to our late arrival, cancellation, and rescheduling policies. Please review them before your visit.
Arrival Time
Please arrive at least 10 minutes before your scheduled appointment time. All services offered have a specific schedule, and early arrival allows for a relaxed and unhurried experience. If late arrival is inevitable, your service(s) may be shortened to keep on schedule.
On Time, Every Time
Every appointment begins and ends on schedule so the next client isn't kept waiting.
Late Arrival
Rescheduling
Running Behind?
If your treatment starts late, your service time will be shortened to fit the time remaining, and the FULL SERVICE PRICE STILL APPLIES. Late arrivals can't receive extra time.
The 15-Minute Mark
If you arrive 15 MINUTES LATE or MORE, your appointment will be considered a CANCELLATION, and your DEPOSIT WILL BE FORFEITED.
A Little Heads-Up Goes a Long Way
Life happens! If you let me know ahead of time that you're running late, I may be able to accommodate a partial or full service when my schedule allows. This is always at my discretion and requires advance notice.
Cancelations
Your Deposit
Deposits are non-refundable and non-transferable. Deposits cannot be transferred to another day if your appointment is canceled due to a no-show, arriving 15 minutes late or more, or canceling inside the 24-hour window.
24 Hours' Notice, Please
To avoid being charged in FULL, appointments must be canceled at least 24 HOURS BEFORE your scheduled time. That gives me the chance to offer your spot to another client.
How to Cancel
All appointments can be cancel through our online booking website or via text message for manual cancelation.
Late Cancellations & No-Shows
Appointments canceled inside the 24-hour window, as well as any no call/no show, are CHARGED IN FULL for the scheduled services.
24 Hours' Notice, Please
Need a new time? No problem! Appointments must be rescheduled at least 24 HOURS BEFORE your scheduled time.
How to Reschedule
Reschedule through our online booking website or by text message.
Your Deposit Travels With You
When you reschedule on time, your deposit carries over to your new appointment ONE TIME. If you need to reschedule a second time, you'll need to rebook and your original deposit will be FORFEITED.
Within 24 Hours
Requests made inside the 24-hour window are treated as a late cancellation and are CHARGED IN FULL, in line with our cancellation policy.
Feeling Under the Weather?
Your health comes first. If you're ill and need to reschedule, NO CANCELLATION FEE will be charged. Just let me know as soon as you can. A sick-day reschedule counts as your ONE DEPOSIT CARRY-OVER.
Travel
Travel services can be arranged via direct contact via text message at (202)810-1569. Travel is available at additional fee of $50 for all current Facial services this is a base travel fee which includes 10 miles from Clinton, Maryland, 20735. For locations 11-20miles there is an additional charge of $100. Travel includes travel, set up and 4 steps. Anything over 4 steps up to 10 steps will be an additional $30 charge.
For any location further than 30miles or over 10 steps, please contact me directly via text message at (202) 810-1569 for a calculated travel fee.
Please note if a mobile service is booked further than 20 miles prior to calling it will not be confirmed. You will receive a cancelation text/email and deposit will NOT BE REFUNDED.
Refund
Due to the nature of my services, there are no refunds, or exchanges on services, prepaid services, packages, gift certificates, or purchase products at any time. THERE ARE NO REFUNDS FOR DEPOSITS MADE TO SECURE APPOINTMENTS. THERE ARE NO REFUNDS FOR DEPOSITS MADE IF YOU ARE A NO SHOW, or MORE THAN 15 MINUTES LATE FOR YOUR SCHEDULED APPOINTMENT WHICH RESULTS IN A RESCHEDULE OR CANCELATION WITHOUT 24 HOUR NOTICE. THERE ARE NO REFUNDS FOR NEW CLIENT APPOINTMENTS BOOKED PRIOR TO REFERRAL CONFIRMATION WILL NOT BE REFUNDED THERE ARE NO REFUNDS FOR MOBILE SERVICES OVER THE LISTED MILES OR STEPS BOOKED PRIOR TO CONTACT AND CONFIRMATION.......NO EXCEPTIONS.
Privacy &
Right of Refusal
I will not give or sell your information to a third party. All client data is, stored on a secured electronic database for your protection. Appointments booked via the setmore application (our booking website) are subject to their terms and conditions. A Touch of Woo does not have any control over its terms and conditions. I reserve the right to refuse service to anyone for reasons we deem necessary
Contact
Tel. +1 (202) 810-1569
WWoo@ATouchofWoo.com
By Appointment Only
Mon - Fri. 4pm-9pm
Sat. 10am-7p
Sun. 10am - 2pm